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GP Practice at Ponteland Road Health Centre will close on 31st March 2018. This decision will not affect the walk-in service based at Ponteland Road Health Centre.

Did Not Attend Policy

Did Not Attend Policy


Approximately 95 appointments per month are ‘Did Not Attend’ (DNA), i.e. the patient did not turn up for the appointment and did not contact the surgery in advance to cancel or change their appointment.

The effects of this are:

  • An increase in the waiting time for appointments

  • Frustration for both staff and patients

  • A waste of resources


As of February 2017, if you fail to attend appointments without informing us we will write to you asking if there are any specific problems preventing you from letting us know. If you repeatedly fail to attend for appointments you will be removed from the Practice List. This will happen when you fail to attend three appointments in a 6 month period.

This applies to appointments booked with the Doctor, Practice Nurse, Healthcare Assistant or the Pharmacist.



  • Patient DNA for 1st appointment - 1st Letter

  • Patient DNA for 2nd appointment - 2nd Letter

  • Patient DNA for 3rd appointment - 3rd Letter

  • Patient will be removed from Practice List

  • Patients cannot re-register after any given period of time


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