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The GP Practice at Ponteland Road Health Centre is now CLOSED. This however does not affect the walk-in service based at Ponteland Road Health Centre.

Patient Feedback

Please see below the feedback received from some of our service users.

Healthwatch Newcastle AWARD

Ponteland Road Health Centre awarded the Star Award from Healthwatch Newcastle after being nominated by a patient in September 2014 for "fast thinking that saves someones life"

"I just wanted to say thank you for the excellent service I received today. I work in touring theatre so I am never near my own doctor and needed to use the walk-in service about a post viral problem with my ears. I was seen very promptly, received a quick and accurate diagnosis. My nurse practitioner Jane explained the problem to me very clearly and offered me a number of very good options for treatment. She was extremely friendly and professional, and I left the practice feeling very confident about my recovery. Your reception staff were very welcoming too. All in all, a job well done. Thank you"

Walk in Centre Patient Reviews:

"Really good service, the nurse was excellent, giving advice and support to my mother. She was treated with dignity and kept up to date with everything that was going on." - 10th August 2017

"I have visited the surgery twice in the last few months for different things and seen two different GP's. Both acted with absolute professionalism. They explained very clearly why they were making the recommendations they did and listened carefully to the issues I was describing." - 7th March 2017

"Great service from all staff" - 8th May 2018

"Excellent Service, swift, friendly and helpful!!" - 8th May 2018

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