Please see below the feedback received from some of our service users.
Healthwatch Newcastle AWARD
Ponteland Road Health Centre awarded the Star Award from Healthwatch Newcastle after being nominated by a patient in September 2014 for "fast thinking that saves someones life"
"I just wanted to say thank you for the excellent service I received today. I work in touring theatre so I am never near my own doctor and needed to use the walk-in service about a post viral problem with my ears. I was seen very promptly, received a quick and accurate diagnosis. My nurse practitioner Jane explained the problem to me very clearly and offered me a number of very good options for treatment. She was extremely friendly and professional, and I left the practice feeling very confident about my recovery. Your reception staff were very welcoming too. All in all, a job well done. Thank you"
Patient that was using the Walk in Centre 12/03/2013
"Im very grateful this service is available on New Years Day" - 1/1/2013
A pt who recently registered here rang to say she is super impressed with the staff on reception - we are all very helpful and polite & she is over the moon with the service she has received.
She said the GP's are nice too!! 29/9/2012
"I just wanted to write a quick note to say how much i appreciated the service provided by the cowgate walk in centre,
Due to my work commitments i was going to find it difficult to have my heavily infected finger looked at but i realised it needed attention, rather then wasting resorces at A&E the walk in centre is a fantastic alternative & much appreciated." 26/9/2012