Please see below the feedback received from some of our service users.
Healthwatch Newcastle AWARD
Ponteland Road Health Centre awarded the Star Award from Healthwatch Newcastle after being nominated by a patient in September 2014 for "fast thinking that saves someones life"
"I just wanted to say thank you for the excellent service I received today. I work in touring theatre so I am never near my own doctor and needed to use the walk-in service about a post viral problem with my ears. I was seen very promptly, received a quick and accurate diagnosis. My nurse practitioner Jane explained the problem to me very clearly and offered me a number of very good options for treatment. She was extremely friendly and professional, and I left the practice feeling very confident about my recovery. Your reception staff were very welcoming too. All in all, a job well done. Thank you"
Patient that was using the Walk in Centre 12/03/2013
Good GP practice
The doctors were very helpful and hard working. Good at listening and working with the nurses in the Walk In Service.
Visited in April 2012. Posted on 21 January 2013"
"Im very grateful this service is available on New Years Day" - 1/1/2013
A pt who recently registered here rang to say she is super impressed with the staff on reception - we are all very helpful and polite & she is over the moon with the service she has received.
She said the GP's are nice too!! 29/9/2012
"I just wanted to write a quick note to say how much i appreciated the service provided by the cowgate walk in centre,
Due to my work commitments i was going to find it difficult to have my heavily infected finger looked at but i realised it needed attention, rather then wasting resorces at A&E the walk in centre is a fantastic alternative & much appreciated." 26/9/2012