This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.


The GP Practice at Ponteland Road Health Centre is now CLOSED. This however does not affect the walk-in service based at Ponteland Road Health Centre.

Walk-in Service

minor_injury10The Walk-in Service is for minor illness, minor injury and health promotion advice. It is available 08:00 to 20:00 every day of the year. As we close at 20:00, make sure you get here well before that time to avoid disappointment.

There are no booked appointments for the Walk-in Service. When you arrive, go to reception and say you have come to use the Walk-in Service. The receptionist will ask you to complete a form and then ask you to take a seat. Be sure to let her/him know if you feel your condition is too urgent to wait a few minutes.

The Walk-In Service is for...

Minor illness… what we mean by minor illness is problems like these:

  • high temperature; headaches and dizziness
  • coughs, colds, ‘flu-like’ symptoms and hay-fever
  • ear, nose and throat infections e.g. minor infections such as sore throats, and ear aches
  • eye care e.g. conjunctivitis, styes, removal of foreign bodies as appropriate
  • stomach ache, indigestion, constipation, vomiting and diarrhoea
  • dermatology and Skin complaints e.g. rashes, minor allergic reactions, scabies, head lice, sunburn; non recurrent impetigo
  • genito-urinary problems e.g. urinary infections and thrush

Minor injury… we can help with minor injuries such as:

  • small wounds, e.g. superficial cuts, abrasions and bruises, minor burns and scalds, insect or animal bites, providing tetanus boosters for those at risk of tetanus
  • minor head injuries (no loss of consciousness)
  • muscle and joint injury, e.g. strains and sprains, back pain, tendonitis

Health promotion… Emergency contraception, pregnancy testing and advice.

Ø             Treatment… if the nurse practitioner offers you some medication as part of your treatment, it will be subject to the usual NHS prescription charge (where applicable).

    The Walk In service is NOT for…

    Major illness or injury, pregnancy related conditions, dental, mental health, second opinions, repeat prescriptions, repeat dressings, drug/alcohol addiction, asthma attacks/wheezy chests (especially in children), menstrual problems or road traffic accidents.

    Long term conditions and more than minor illness should be directed to your own GP.

    More than minor injuries should be directed to A&E.


    Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website